Customer Testimonials
We found a great car and received excellent service at Schaumburg Toyota. Cameron and Tyler went out of their way to ensure we were comfortable with our choice and added value to our experience. We are happy customers!
Cameron was great to work with and made the whole car-buying process easy and stress-free. He was friendly, knowledgeable, and took the time to answer all of our questions without making us feel pressured. We’re so happy with our new 2024 Toyota Camry and really appreciate all of his help. Thanks again, Cameron!
Great experience with our sales rep Adrian .very knowledgeable about the process of selling and getting a new car that fits my needs! Definitely would come back and not only see Adrian but also recommend to friends and family!
Very professional, first class from start to finish! Mike was our consultant and was exceptionally knowledgeable, kind and patient with us. Joel, who helped with financing, stepped in when needed and was outstanding. Greg, who helped us get through the paperwork was a dream, we actually were so relaxed that we almost walked out of the room when we’re finished without giving him the check! And of course my wife and I can’t say enough about Taylor, the concierge product consultant who spent as much time as we needed to explain everything about our new purchase…let’s ... Read More Google - Jun 25, 2026
Great experience with Adrian. Highly recommend!!
They are very professional and accommodating and concern of the customer! I am very pleased with their service. That’s why I continue going to Schaumburg Toyota, Illinois.
I have been searching for a new 2026 Toyota Crown Signia. Placed an order in Naperville to wait for over one month for the new vehicle shipped in. I then found another Signia at Schaumburg Toyota. I went to the dealership on the second day to take a test drive. After the test drive, the wonderful sales advisor, Ricky Perez, convinced me to buy at the spot.
Schaumburg Toyota earns my purchasing because:
1. Dealership showroom is large, clean and well organized.
2. Sales advisors are friendly and honest.
3. The SmartPath online shipping tool is easy and straightforward to use.
I purchased my ... Read More Google - Jun 22, 2026
Mike M. was very friendly and made the process of buying a car very easy & smooth. All around a great customer service experience and would definitely purchase in the future.
Heather did an outstanding job with us and couldn’t ask for a better sales person. She's a one of a kind.
I did not purchase a vehicle, but the sales rep Cameron and Tyler both answered any questions I had about a 4Runner I was looking at. They were not pushy at all and gave me all the information I needed. Even though I didn’t purchase a vehicle from them now, I’ll be back in the future because of the service I got. One of the few sales reps who are here to help the consumer.
Highly recommend this dealership. They truly go out of their way to make car purchase a great experience. Highly skilled and professional, and it shows the luxury of customer service. My salesperson Marc Poncher went above and beyond to make sure it was truly a great experience from the negotiations, to paperwork to getting the vehicle ready for pick up he did outstanding job.
I had the great opportunity to be a customer of Mercedes Benz of St Charles. excellent service and staff, pleasant atmosphere, everything at a high level. special thanks to Mike, a real professional. I'm so happy with my new car. Highly recommend 👌
(Translated by Google) Today I bought a Toyota RAV 4. I was delighted. Darek Gniazdek helped me. The service was perfect. Darek was very honest and helpful. He explained every nuance in detail. The documents were prepared very quickly and without any fuss. I recommend everyone contact Darek. (Original) Dzisiaj kupiłam toyotę rav 4 .. byłam zachwycona ..mnie pomagał Darek Gniazdek..obsługa perfekcyjna. Darek bardzo uczciwy, pomocny, szczegółówo opowiadał o wszystkim niuansach, dokumenty zostały sporządzone bardzo szybko i bez zamieszania.. polecam każdemu skontaktować się z Darkiem
Another incredible customer service experience in the service department. Dean is amazing!! I wouldn’t take our cars anywhere else.
Recently had to change my transmission, EZ Ortega was there to update me throughout the entire process. Extremely professional and friendly and really appreciated his support and hard work. Highly recommend him
I’ve purchased more cars than I can count, so when I tell you that Heather at Mercedes-Benz of St. Charles delivered the single most effortless and seamless buying experience I have ever had — please understand the weight of that statement.
This was Heather’s first car sale, and I genuinely could not believe it. She carried herself with the poise, confidence, and attentiveness of a seasoned veteran. From the moment I walked in, she made me feel like I was her only priority. No pressure, no games, no back-and-forth nonsense — just pure, genuine care for making sure I found ... Read More Google - Jun 10, 2026
Service advisor, Steve Krueger and mechanic/technician Nate do a great job for keeping me informed what needs to be done with the vehicle as well as cost and time. Always have a great experience when having my car serviced at Schaumburg TOYOTA Also, waiting area is clean, comfortable, and well maintained.
Had great experiences and got a very reliable car here!
"I recently purchased Toyota Camry at Schaumburg Toyota and had a wonderful experience working with Nora Diaz. As a woman looking for a specific vehicle, I appreciated how Nora listened to my needs without being pushy or dismissive. The process was transparent, quick, and respectful of my time.Nora Diaz took the time to explain all the features thoroughly, and there were no hidden fees at the end. Highly recommend” Nora Diaz. She was right person to being this field.
We purchased a 2026 Toyota Tundra Capstone. Even before our in-person visit, our sales representative Darek was in contact with us via text making sure our expectations for the visit would be met. Our experience at Schaumburg Toyota was wonderful. Darek's no-nonsense customer-first approach, coupled with a refreshing wry sense of humor, made our discussions easy, efficient, and enjoyable. We drove from the far northern suburbs to Schaumburg to purchase the vehicle we wanted, and the drive was worth the journey. I would definitely recommend purchasing your next Toyota vehicle from Schaumburg Toyota, and I would highly suggest contacting Darek ... Read More Google - Jun 4, 2026
Sales person Heather was very nice and friendly. Helped us to get the best discount and invested her time to find right car and colors of our choice.
Emal, Marc, Gregg and Taylor made it an incredible experience.
I had a great experience at Schaumburg Toyota buying my first Grand Highlander Hybrid. My salesman Cameron was very knowledgeable & was able to answer all of my questions. He made buying a car much more pleasant than past experiences elsewhere. His trainee Tyler was very helpful as well & made sure we understood how to use everything inside the car. Highly recommend Schaumburg Toyota to buy a car from!
Joel Meza helped me with Prius, we waited patiently and are happy with it! Come see him
In my situation they were very accommodating and professional. I love my purchase and would recommend to anybody. My salesman was Michael was very accommodating. Thankyou
Such a great carbine experience all the way around. No hidden fees made the process super simple and one of the best experiences I’ve had.
Comfortable waiting area, Bart kept us informed about our vehicle, and we left within 3 hours with a clean car and in working condition. Thank you.
In the past couple of years I feel that the service department communication style has gone excellent to brash, cold, unfriendly tone. I get that everything now is text messages, but even text tone you can sense lack of warmly tone or genuine thanks. At least this is my perceptions. Dropped off for appt at 8.30am and received a text at 3 stating "they are backed up and cant get to it til monday and have a good weekend". No further questions like how you would like us to proceed or updates along the way for the past 7.5hrs ... Read More Google - May 30, 2026
Outstanding response to a service inquiry by Mike
Andy S. was amazing. Great service, love seeing him when I leave
I had a great experience buying my 2026 Toyota Tacoma TRD Sport from Schaumburg Toyota. Nora Diaz was my sales representative, and she made the whole process quick, easy, and stress-free. She was very knowledgeable, answered all my questions clearly, and never made me feel pressured at any point. Everything was straightforward, and she made sure I understood each step. I was in and out faster than I expected, which I really appreciated. If you’re planning to buy a car, I definitely recommend asking for Nora. Love my new Tacoma—couldn’t be happier with how everything went!
(Translated by Google) I live in the far northwest suburbs of Chicago. I toured all the local dealerships looking for a Toyota RV4, and in frustration, I was about to give up and go home. My son convinced me to visit Schaumburg Toyota, and that was it. I bought the car. I recommend Darek Gniadek. He took professional care of us. His interpersonal skills created a relaxed and calming atmosphere. I felt like I was at a great weekend get-together. Without pushing me to buy, he clearly explained the car's specifications compared to other models. Even I, a grandmother, ... Read More Google - May 23, 2026
Great to work with Darek and finance manager - came in at 9:10am and out the door with 2020 Sienna XLE Premium by 10:40AM - no pressure or upsell, knowledgeable and professional 💪
I have not been to many car dealerships, but I gotta say this place does a fine job with Customerservice. I got a great deal on the vehicle I purchased And was treated with respect and dignity the entire time.
My sales consultants, Nora Diaz and Jerry McDuffie, were wonderful. I felt comfortable throughout in my entire contact with them- from the day of meeting to discuss a new car and pricing to the day I drove it off the lot. Nora kept me informed the whole time. Jerry connected my phone and gave me an informative and entertaining tutorial. I love my new Camry! Thanks, Nora and Jerry! 5 Stars to Nora and Jerry!
Working with the financial consultant, however, I had a different experience. I did NOT feel that the extended warranty packages and their pricing were presented to ... Read More Google - May 20, 2026
My sales consultant David and the manager Jonathan made our car-buying experience INCREDIBLE! Super helpful, knowledgeable, patient, and understanding. 100% recommend.
Al H. Was fantastic!
5 stars all day. If you live in Chicagoland. This is the dealership to go to. Dean, Ron, and Anthony is parts are phenomenal. Everyone here is honest and the prices match what they should. I went to Mercedes Benz of Hoffman Estates, they wanted to charge me 2.3x more than what the honest guys at Saint Charles would have. My family has been coming to this dealership for years, even before when they were across the street. Simply the best. We are so blessed to have them.
I got excellent service and it was a great experience. Patrick Jost is professional and polite manager. He explained everything that was done in my car.
We went to Schaumburg Toyota today to purchase a new car for our family. We worked with Cameron, who was one the best salesman we ever dealt with. He was extremely personable and knowledgeable, answering all of our questions and assuring us if they didn’t have what we wanted in stock he could get one for us. Luckily they had the car we wanted, and the whole transaction was incredibly smooth. We cannot thank him and GM Chris enough. They made the experience a delight and we will definitely be referring them to all of our friends.
Joel was very helpful and friendly, he made the whole experience a lot less stressful!
We had an excellent experience with Dariusz at the Toyota dealership. From the start he was straightforward and transparent — no pushy sales tactics. He went over the positives and negatives of the vehicles we were considering, offered honest comparisons with other brands, and patiently answered all our questions. Being fluent in Polish made communication effortless for us. The entire purchase process felt comfortable and professional. Highly recommended for anyone seeking a clear, reliable, no-pressure salesperson
I recently purchased a car from a Toyota dealership and had an excellent experience working with Darek Gniadek. He was professional, knowledgeable, and very easy to work with throughout the entire process. Darek took the time to understand what I was looking for and helped me find the right car without any pressure. He explained everything clearly, answered all my questions, and made the whole experience smooth and stress-free. I really appreciated his honesty and attention to detail. If you’re looking for a great salesperson who genuinely cares about helping customers, I highly recommend Darek Gniadek.
After visiting several different dealerships during my search, Mercedes-Benz of St. Charles was by far the smoothest and most enjoyable experience. I purchased a C300 and worked with Mike in sales along with Nik, the sales manager, and they were both incredibly professional, personable, and easy to work with — never pushy or transactional.
One thing I especially appreciated was how thoughtful and efficient the entire process was. Instead of having me sit around during the financing paperwork, they had Taylor, their product concierge, help me get everything set up in the car. Taylor was extremely knowledgeable and took the time ... Read More Google - May 11, 2026
Simple, clear and helpful.
EXPERIENCED TECHICIANS, PROFESSIONAL ADVISORS AND GREAT PRICES! OIL AND FILTER CHANGED WITHIN AN HOUR. SERVICE APPOINTMENT WAS SCHEDULED ON LINE. HARD TO USE THEIR SERVICE RESERVATION SYSTEM BUT YOU CAN ALWAYS CALL TOSCHEDULE.
As always, the staff are very efficient, explains all the procedures to be done on your car, in my case, scheduled maintenance. Also, they are very accommodating.
We had a great experience with our salesman Derek. He gave us very good advice and we got the truck we wanted!
Emmanuel is a great sales rep. We loved working with him
11/10 Highly recommend working with Joel! If you’re in the market you should definitely pay him a visit you won’t be disappointed!
The whole team was very nice to me. They treated me like a friend . You just don’t get that kind of respect from a dealer. Nice experience.
I had a great experience in service. Brad was fantastic. I visited without an appointment. He did everything that he could to make sure I was accommodated. Definitely recommend.
Ezekiel was fantastic, was able to service all my needs and always available when having to call with questions or concerns.
We always get excellent service, great communication, and honest answers around what our two cars need and don't need.
On April 27, 2026, I had the pleasure of meeting Nora Diaz at the front entrance, and I never left her side until she handed over the keys to the 2026 4Runner Hybrid I had purchased. Nora Diaz did whatever it takes to make it happen. Thank you Schaumburg Toyota and Thank Nora for a wonderful experience.
Great salesman and staff, just a wonderful experience from start to finish.😎✅, absolutely first class
I recently had my vehicle serviced and worked with service advisor Michael Butera who made the entire experience smooth and efficent. From the moment I arrived, they were professional, attentive, and clearly knowledgeable. They took the time to listen to my concerns, explained the recommended services in a way that was easy to understand, and provided transparent pricing upfront.
What stood out most was his communication. I received timely updates throughout the process, and they were always available to answer my questions without making me feel rushed. It’s clear they genuinely care about customer satisfaction and take pride in ... Read More Google - Apr 29, 2026
After hearing bad dealer stories all my life, I have always purchased vehicles from my mechanic, or private parties and one car from a friend who owned a Toyota dealership….
So, just last week,I I bought a used car from Heather Heart at Mercedes of St Charles
She took the angst, the bad juju, the frustration away from the auto buying “process”. In fact, I never thought of it as a process— it was an experience and my experience was fun, easy-going, and Actually, quite lovely!
Everyone that I came into contact with at Mercedes of St Charles; including, ... Read More Google - Apr 28, 2026
Andrew Sofiakis & Nick provided me with exceptional customer service. 10/10 I highly recommend.
Good environment, nice people but no extra check ups after service because what coupon claim have not done accordingly
Great Service, Thank you Toyota
10+⭐Breon was an excellent salesman
This is my second time ordering parts from them my first sales rep was a good, but this THIS SECOND experience with Anthony Edwards was a phenomenal , he sure knows his job and what he did for me was just amazing. i can truly say this his professionalism was the best. keep the good work Anthony we need more people like you, you rock
Today I decided to buy a new car. And I was attended by Darek and Max. And the experience was phenomenal. Very professional and I was able to bring home the Corolla is 2026 zero miles that I was looking for. The best thing was knowing that I have free oil changes for 5 years in addition to the warranty that Toyota offers you. And it was the fastest car purchase process of my life. Darek Thank you for being so natural and real in business. Max Thank you for making us feel confident and clear. TOYOTAS NEVER BREAK DOWN⭐️⭐️⭐️⭐️⭐️
Nora Diaz is a super salesperson. She worked very hard for three months checking on my car and keeping me informed. And when my car finally came in she did a great job explaining all the features. I would recommend Nora and Schaumburg Toyota to all my friends.
Like this dealership very much! Friendly and professional experts take good care of my car.
They were very professional and knowledgeable and had the vehicle I was looking for in stock. The dealership gave a fair and reasonable trade-in offer and I would highly recommend a visit.
(Translated by Google) Joel Meza helped me a lot; he found the car I love! I'm so happy! (Original) Joel Meza me ayudó mucho, encontro el carro que me encanta! Muy feliz !
My husband and I bought 2 new cars from here a few months ago and I can’t say enough great things!! We love our cars but the service is incredible! Cameron is the absolute best and truly makes sure his clients taken of !
This was my third car that I’ve leased with Jerry McDuffie. He always explains everything thoroughly and makes sure I am getting the best deal possible. His hospitality and knowledge are unmatched! He is the reason I’ve come back to Toyota time and time again. Keep up the great work!
Always great service! Thank you Jerry & Steve!
(Translated by Google) I'd like to leave a positive review about purchasing a car from Schaumburg Toyota. I'd especially like to thank the salesperson, Beknazar. He is a very polite, professional, and honest specialist. He explained everything in detail, answered all my questions, and helped me choose the best option without putting me under pressure. The purchase process was quick and smooth. I was very pleased with the service and customer service. Thank you, Beknazar, for your excellent work! I recommend him to anyone planning a car purchase. 🚗✨ (Original) Хочу оставить положительный отзыв о покупке автомобиля в Schaumburg Toyota. Особенно хочу поблагодарить продавца Бекназара. Он очень вежливый, профессиональный и честный специалист. Всё подробно объяснил, ответил на все мои вопросы, помог выбрать лучший вариант без лишнего давления. Процесс покупки прошёл быстро и спокойно. Я остался очень доволен сервисом и отношением к клиенту. Спасибо Бекназару за отличную работу! Рекомендую всем, кто планирует покупку автомобиля. 🚗✨
We had a great experience with Andrew and the team in St. Charles Thank you
Joel was very helpful! Not pushy at all! Would definitely recommend!
Andrew helped me with my factory order GLS63. We had a great experience with delivery and concierge of my vehicle!
Service assistant is very helpful and mechanic did awesome job to eliminate my truck’s v8 sound enhancer. Thank you
So happy with my brand new RAV4 I purchased from Jerry! I knew exactly what I wanted and Jerry helped me find that car.
My wife and I went to this dealership to look at a MDX Acura but ended up buying a Mercedes that caught our eyes ...GLE 450 AMG..there was some confusing information about the vehicle, products and warranties but they were all very accommodating and went above and beyond to clarify things to make us happy...from Adam (Salesman) to Nick (Manager) to Engal (Manager) and eventually Gregg (Finance Manager) you all were very professional and made our experience great! We would highly recommend Mercedes of St. Charles Resnick Group to all!
I had an excellent experience with Bill Marinangel. From the beginning to the end, he was knowledgeable, friendly, and very supportive. He took the time to explain everything clearly and helped me find the perfect vehicle for my needs. I really appreciate his honesty and professionalism. If you’re looking for a reliable salesperson, I highly recommend Bill Marinangel!
They got me in and out in 45 minutes and washed the car to boot.
Joel Meza was very welcoming and helpful!
Hello,
My husband and I were car shopping. Taking our time no rush. Previous to going to this location. We had a bad experience with salespeople at other places . So when my husband found a car here. I told him to go on his own first. Upon immediately arriving it was a very cold day and he called to say the car was waiting for him running and clean and stated how kind the salesperson was. I then joined my husband. The salesman Mr. Breon Williams was more than kind very respectful and gave us all the time and space ... Read More Google - Apr 3, 2026
Bart, service Mgr. made me feel confident my car was being well cared for. He told me what to expect in my future appts. And listened to my concerns and addressed them. Service was prompt and my car was washed up and ready to go after my 30,000 checkup. In fact, the car ran much smoother than it had been when I brought it in. Thx to all who serviced my car!
Marquetta odum Love 💕 Maoisequtunesr odum baby girl you have a wonderful time with you and my mom marquetta odum is a good day two 🕝
