Customer Testimonials
I had a wonderful experience with Bobby and Rodel! They were both incredibly friendly, patient, and helpful throughout the entire car-buying process. They answered all my questions, made me feel comfortable, and never pressured me. Even though Rodel was dealing with a sore leg, he was still so enthusiastic and kind, showing me all the cars and even giving me a thoughtful gift. I truly appreciate both of them for making my car-buying experience so special. Wishing them both good health and many successful sales! ❤️🚗
(Translated by Google) Excellent experience. I want to especially thank Nora Diaz for her attention, kindness, and professionalism. She was always ready to help us, answered all our questions, and explained everything with great patience and clarity, without making us feel pressured.
It was a true pleasure doing business with her. I highly recommend Nora to anyone looking to buy a Toyota in Schaumburg. Thank you so much for everything and for making the experience so great! 🚗👏
(Original)
Excelente experiencia. Quiero agradecer especialmente a Nora Diaz por su atención, amabilidad y profesionalismo. Siempre estuvo pendiente de ayudarnos, respondió todas ... Read More Google - Aug 6, 2026
Adrian was the best, professional, thorough salesman I've ever dealt with. I highly recommend this dealership.
Unscheduled visit. On a Saturday. Check out everything i wanted done. Advised me of other things that needed attention as well.
Thank you for very reliable and professional service Also for very kind people Special thanks for D Gniadek Great job . We will be recommend to all Thank you one more time.
It was a great experience buying the new car. Everything went fast and smooth. Darek was very helpful and professional. Highly recommend.
We visited Schaumburg Toyota expecting the typical car dealership experience, but Cameron was a refreshing change of pace. He was straightforward, knowledgeable, and took the time to answer all of our questions without being overly pushy. Although we didn't end up purchasing a vehicle that night, Cameron made such a positive impression that we'll absolutely be reaching out to him when we're ready to buy. If you're looking for a salesperson who is honest, easy to work with, and focused on helping rather than selling, I'd highly recommend asking for Cameron.
Visited wanting a Tacoma, test drive went well and was encouraged to go home and sleep on it. Two days later, came back to buy it and was out the door in about an hour. Shoutout to Darek for making the process fast and easy.
Very good place, lots of service techs, busy working, Beautiful facility. Very nice women at the front desk at the door. If it wasn't for her warm personality i might not have come in.
I had an amazing experience at Schaumburg Toyota! Cameron and Nora were absolutely the best. They welcomed us warmly from the moment we arrived and took the time to explain every detail clearly, answering all of my questions with patience and honesty.
I purchased a Toyota Camry Hybrid, and I couldn’t be happier with my decision. They offered the best pricing and APR compared to other dealerships, and the entire buying process was smooth, transparent, and stress-free.
I’m extremely satisfied with the outstanding customer service and would highly recommend Schaumburg Toyota to anyone looking for a new vehicle. ... Read More Google - Jul 30, 2026
I had an outstanding experience purchasing my new GLE 350 from Mercedes-Benz of St. Charles!
From the moment I walked in, the entire team—from sales to finance—made the process smooth, enjoyable, and completely stress-free. Even though we arrived just a few hours before closing, no one ever made us feel rushed. They took the time to answer every question and made sure we were comfortable every step of the way.
A few days later, I returned for my vehicle orientation with Tayler, and he was absolutely fantastic. He took the time to walk me through every feature of the ... Read More Google - Jul 30, 2026
Very impressed with this dealership! Purchased a used 2022 Toyota Tacoma TRD Off Road and the salesman Ricky Perez helped through the whole process. He made it very easy and quick. He got me a good price and rate on the truck and couldn’t be more happy and couldn’t recommend this Dealership and Ricky any more. Thank you so much.
Had a great experience working with Cameron.
Aiden was a great help and got me a great car within 3 hours
Nick and his team has helped us with our purchase of the CPO vehicle. We had great experience with them. A great team.
I'm usually happy with my services but this time after I left my brakes feel weird and there is an odd noise on the left side near my tires.
Great experience at Schaumburg Toyota! The staff was friendly, professional, and provided excellent service. Everything was smooth and efficient. I highly recommend them!
Adrian and Gregg were wonderful to work with & very helpful!
Saturday we purchased a vehicle at Schaumburg Toyota. Everybody from the sales staff to the financing staff and managing staff was great. We had one concern with the car and they said they would take care of it and true to their word they did take care of it. I would definitely recommend Schaumburg Toyota to all my family and friends. I had a very pleasant experience thank you everyone.
Thank you AL purchased a brand new Toyota Sequoia love it great guy to deal with.
If you are in the market for a new vehicle, do yourself a huge favor and ask for Derek Gniadek. I recently bought a new Tacoma from him, and he made the entire experience absolutely seamless from start to finish. We all know that truck shopping can sometimes feel like a high-pressure situation, but Derek was incredibly laid back yet completely professional right from the jump. He didn't use any aggressive sales tactics and instead took the time to actually listen to what I wanted, answering all my questions with total honesty. It was so refreshing to deal with ... Read More Google - Jul 14, 2026
We had an outstanding experience at Mercedes-Benz of St. Charles! Mike Batio was an absolute pleasure to work with. From the moment we walked in, he was professional, knowledgeable, and genuinely focused on helping my husband find the right vehicle without any pressure. He answered all of our questions, explained everything thoroughly, and made the entire process smooth, easy, and enjoyable.
I also want to recognize the sales manager, Emal, for making the experience even better. He was welcoming, professional, and went above and beyond to ensure everything was handled perfectly. It’s clear that customer satisfaction is a top ... Read More Google - Jul 11, 2026
Adrian was super helpful and I highly recommend purchasing a vehicle from Mercedes-Benz St Charles.
This should be the flagship for all Toyota dealerships! Add experience with sales, service and parts that went above and beyond.
Sales Professional Darek Gniadek was an absolute pleasure to work with. Very professional and expedited the process. Great visit.
Adrian V is the man! Would highly recommend working with him.
Today I picked up my new RAV4 at the Schaumburg Toyota. I was attended by Darek Gniadek and I had a great experience. He’s personable, transparent, and he made sure the process went smoothly. I highly recommend Schaumburg Toyota and Darek in particular to anyone looking to buy a new car in the near future.
During our visit to Schaumburg Toyota, we worked with several staff members. Working with the salesperson, Derek Gniadek, was a very unusual experience. He made us laugh, didn’t pressure us, and pushed the process along so it was as quick as possible. I wasn’t sure if we were dealing with a car salesman or a stand-up comic! I walked in expecting a headache and walked out laughing with a beautiful truck. Working with Derek was truly refreshing.
Jerry McDuffie was also an extremely knowledgeable salesman. He took the time to explain all the various features on the vehicle ... Read More Google - Jul 6, 2026
Schaumburg Toyota is INCREDIBLE!!! The staff are the nicest as well as being so unbelievably helpful!! I want to thank Blake, Jerry and Nora for all the help they gave me. This is my second purchase from this dealership as a referral! I will ONLY purchase my vehicles from them. If you want great service, kind staff and great car options for all budgets, THIS is where you need to go!!!!!
They flat out did not want to help me because it was too much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even ... Read More DealerRater - Jul 5, 2026
Buying my new 2026 Toyota Corolla from Cameron Ungaro at Schaumburg Toyota was such an incredible experience. As a referral, I was treated so well from start to finish. Cameron genuinely listened to everything I said to make sure I found the perfect car, and he made the whole process smooth, transparent, and completely pressure-free. I am incredibly grateful for his help and highly recommend Cameron! Thank you so much, Cameron! I really appreciate everything.
I bought a used 2014 Audi A5 in May of this year. Within days of ownership the check engine light went on and it turned to be a bad fuel pump that had be replaced The repair was over $1600. The manager, Nik Njoshi, said he would pass the information up to corporate to get reimbursement approved. He was as good as his word and I received a check to cover the repairs within two weeks.
The whole buying experience at this MB dealership was very pleasant and straightforward, and everyone I dealt with was professional. I highly recommend visiting Mercedes-Benz of ... Read More Google - Jul 3, 2026
Had a wonderful experience here with the help of Jerry and Nora! Excellent customer service and knowledge of vehicles!
Cameron and the whole Toyota team were very helpful and courteous!
Had a great first service experience here. My assigned advisor, Patrick Jost, truly lived up to what an "advisor" means: frequent communication, guidance throughout the process, and thorough explanations to avoid any surprises. The price was super fair. I actually got to meet the mechanic who worked on my car, and I have a new appreciation for just how much work, effort, and knowledge goes into these repairs! Just moved to the area, and thankful that I have a new go-to for all things Toyota!
Had a really good experience. Bill M was straightforward and honest and provided all the details with clarity. From start to finish everything went smoothly.
We found a great car and received excellent service at Schaumburg Toyota. Cameron and Tyler went out of their way to ensure we were comfortable with our choice and added value to our experience. We are happy customers!
Cameron was great to work with and made the whole car-buying process easy and stress-free. He was friendly, knowledgeable, and took the time to answer all of our questions without making us feel pressured. We’re so happy with our new 2024 Toyota Camry and really appreciate all of his help. Thanks again, Cameron!
Great experience with our sales rep Adrian .very knowledgeable about the process of selling and getting a new car that fits my needs! Definitely would come back and not only see Adrian but also recommend to friends and family!
Very professional, first class from start to finish! Mike was our consultant and was exceptionally knowledgeable, kind and patient with us. Joel, who helped with financing, stepped in when needed and was outstanding. Greg, who helped us get through the paperwork was a dream, we actually were so relaxed that we almost walked out of the room when we’re finished without giving him the check! And of course my wife and I can’t say enough about Taylor, the concierge product consultant who spent as much time as we needed to explain everything about our new purchase…let’s ... Read More Google - Jun 25, 2026
Great experience with Adrian. Highly recommend!!
They are very professional and accommodating and concern of the customer! I am very pleased with their service. That’s why I continue going to Schaumburg Toyota, Illinois.
I have been searching for a new 2026 Toyota Crown Signia. Placed an order in Naperville to wait for over one month for the new vehicle shipped in. I then found another Signia at Schaumburg Toyota. I went to the dealership on the second day to take a test drive. After the test drive, the wonderful sales advisor, Ricky Perez, convinced me to buy at the spot.
Schaumburg Toyota earns my purchasing because:
1. Dealership showroom is large, clean and well organized.
2. Sales advisors are friendly and honest.
3. The SmartPath online shipping tool is easy and straightforward to use.
I purchased my ... Read More Google - Jun 22, 2026
Mike M. was very friendly and made the process of buying a car very easy & smooth. All around a great customer service experience and would definitely purchase in the future.
Heather did an outstanding job with us and couldn’t ask for a better sales person. She's a one of a kind.
I did not purchase a vehicle, but the sales rep Cameron and Tyler both answered any questions I had about a 4Runner I was looking at. They were not pushy at all and gave me all the information I needed. Even though I didn’t purchase a vehicle from them now, I’ll be back in the future because of the service I got. One of the few sales reps who are here to help the consumer.
Highly recommend this dealership. They truly go out of their way to make car purchase a great experience. Highly skilled and professional, and it shows the luxury of customer service. My salesperson Marc Poncher went above and beyond to make sure it was truly a great experience from the negotiations, to paperwork to getting the vehicle ready for pick up he did outstanding job.
I had the great opportunity to be a customer of Mercedes Benz of St Charles. excellent service and staff, pleasant atmosphere, everything at a high level. special thanks to Mike, a real professional. I'm so happy with my new car. Highly recommend 👌
(Translated by Google) Today I bought a Toyota RAV 4. I was delighted. Darek Gniazdek helped me. The service was perfect. Darek was very honest and helpful. He explained every nuance in detail. The documents were prepared very quickly and without any fuss. I recommend everyone contact Darek. (Original) Dzisiaj kupiłam toyotę rav 4 .. byłam zachwycona ..mnie pomagał Darek Gniazdek..obsługa perfekcyjna. Darek bardzo uczciwy, pomocny, szczegółówo opowiadał o wszystkim niuansach, dokumenty zostały sporządzone bardzo szybko i bez zamieszania.. polecam każdemu skontaktować się z Darkiem
Another incredible customer service experience in the service department. Dean is amazing!! I wouldn’t take our cars anywhere else.
Recently had to change my transmission, EZ Ortega was there to update me throughout the entire process. Extremely professional and friendly and really appreciated his support and hard work. Highly recommend him
I’ve purchased more cars than I can count, so when I tell you that Heather at Mercedes-Benz of St. Charles delivered the single most effortless and seamless buying experience I have ever had — please understand the weight of that statement.
This was Heather’s first car sale, and I genuinely could not believe it. She carried herself with the poise, confidence, and attentiveness of a seasoned veteran. From the moment I walked in, she made me feel like I was her only priority. No pressure, no games, no back-and-forth nonsense — just pure, genuine care for making sure I found ... Read More Google - Jun 10, 2026
Service advisor, Steve Krueger and mechanic/technician Nate do a great job for keeping me informed what needs to be done with the vehicle as well as cost and time. Always have a great experience when having my car serviced at Schaumburg TOYOTA Also, waiting area is clean, comfortable, and well maintained.
Had great experiences and got a very reliable car here!
"I recently purchased Toyota Camry at Schaumburg Toyota and had a wonderful experience working with Nora Diaz. As a woman looking for a specific vehicle, I appreciated how Nora listened to my needs without being pushy or dismissive. The process was transparent, quick, and respectful of my time.Nora Diaz took the time to explain all the features thoroughly, and there were no hidden fees at the end. Highly recommend” Nora Diaz. She was right person to being this field.
We purchased a 2026 Toyota Tundra Capstone. Even before our in-person visit, our sales representative Darek was in contact with us via text making sure our expectations for the visit would be met. Our experience at Schaumburg Toyota was wonderful. Darek's no-nonsense customer-first approach, coupled with a refreshing wry sense of humor, made our discussions easy, efficient, and enjoyable. We drove from the far northern suburbs to Schaumburg to purchase the vehicle we wanted, and the drive was worth the journey. I would definitely recommend purchasing your next Toyota vehicle from Schaumburg Toyota, and I would highly suggest contacting Darek ... Read More Google - Jun 4, 2026
Sales person Heather was very nice and friendly. Helped us to get the best discount and invested her time to find right car and colors of our choice.
Emal, Marc, Gregg and Taylor made it an incredible experience.
I had a great experience at Schaumburg Toyota buying my first Grand Highlander Hybrid. My salesman Cameron was very knowledgeable & was able to answer all of my questions. He made buying a car much more pleasant than past experiences elsewhere. His trainee Tyler was very helpful as well & made sure we understood how to use everything inside the car. Highly recommend Schaumburg Toyota to buy a car from!
Joel Meza helped me with Prius, we waited patiently and are happy with it! Come see him
In my situation they were very accommodating and professional. I love my purchase and would recommend to anybody. My salesman was Michael was very accommodating. Thankyou
Such a great carbine experience all the way around. No hidden fees made the process super simple and one of the best experiences I’ve had.
Comfortable waiting area, Bart kept us informed about our vehicle, and we left within 3 hours with a clean car and in working condition. Thank you.
In the past couple of years I feel that the service department communication style has gone excellent to brash, cold, unfriendly tone. I get that everything now is text messages, but even text tone you can sense lack of warmly tone or genuine thanks. At least this is my perceptions. Dropped off for appt at 8.30am and received a text at 3 stating "they are backed up and cant get to it til monday and have a good weekend". No further questions like how you would like us to proceed or updates along the way for the past 7.5hrs ... Read More Google - May 30, 2026
Outstanding response to a service inquiry by Mike
Andy S. was amazing. Great service, love seeing him when I leave
I had a great experience buying my 2026 Toyota Tacoma TRD Sport from Schaumburg Toyota. Nora Diaz was my sales representative, and she made the whole process quick, easy, and stress-free. She was very knowledgeable, answered all my questions clearly, and never made me feel pressured at any point. Everything was straightforward, and she made sure I understood each step. I was in and out faster than I expected, which I really appreciated. If you’re planning to buy a car, I definitely recommend asking for Nora. Love my new Tacoma—couldn’t be happier with how everything went!
(Translated by Google) I live in the far northwest suburbs of Chicago. I toured all the local dealerships looking for a Toyota RV4, and in frustration, I was about to give up and go home. My son convinced me to visit Schaumburg Toyota, and that was it. I bought the car. I recommend Darek Gniadek. He took professional care of us. His interpersonal skills created a relaxed and calming atmosphere. I felt like I was at a great weekend get-together. Without pushing me to buy, he clearly explained the car's specifications compared to other models. Even I, a grandmother, ... Read More Google - May 23, 2026
Great to work with Darek and finance manager - came in at 9:10am and out the door with 2020 Sienna XLE Premium by 10:40AM - no pressure or upsell, knowledgeable and professional 💪
I have not been to many car dealerships, but I gotta say this place does a fine job with Customerservice. I got a great deal on the vehicle I purchased And was treated with respect and dignity the entire time.
My sales consultants, Nora Diaz and Jerry McDuffie, were wonderful. I felt comfortable throughout in my entire contact with them- from the day of meeting to discuss a new car and pricing to the day I drove it off the lot. Nora kept me informed the whole time. Jerry connected my phone and gave me an informative and entertaining tutorial. I love my new Camry! Thanks, Nora and Jerry! 5 Stars to Nora and Jerry!
Working with the financial consultant, however, I had a different experience. I did NOT feel that the extended warranty packages and their pricing were presented to ... Read More Google - May 20, 2026
My sales consultant David and the manager Jonathan made our car-buying experience INCREDIBLE! Super helpful, knowledgeable, patient, and understanding. 100% recommend.
Al H. Was fantastic!
5 stars all day. If you live in Chicagoland. This is the dealership to go to. Dean, Ron, and Anthony is parts are phenomenal. Everyone here is honest and the prices match what they should. I went to Mercedes Benz of Hoffman Estates, they wanted to charge me 2.3x more than what the honest guys at Saint Charles would have. My family has been coming to this dealership for years, even before when they were across the street. Simply the best. We are so blessed to have them.
I got excellent service and it was a great experience. Patrick Jost is professional and polite manager. He explained everything that was done in my car.
We went to Schaumburg Toyota today to purchase a new car for our family. We worked with Cameron, who was one the best salesman we ever dealt with. He was extremely personable and knowledgeable, answering all of our questions and assuring us if they didn’t have what we wanted in stock he could get one for us. Luckily they had the car we wanted, and the whole transaction was incredibly smooth. We cannot thank him and GM Chris enough. They made the experience a delight and we will definitely be referring them to all of our friends.
We had an excellent experience with Dariusz at the Toyota dealership. From the start he was straightforward and transparent — no pushy sales tactics. He went over the positives and negatives of the vehicles we were considering, offered honest comparisons with other brands, and patiently answered all our questions. Being fluent in Polish made communication effortless for us. The entire purchase process felt comfortable and professional. Highly recommended for anyone seeking a clear, reliable, no-pressure salesperson
I recently purchased a car from a Toyota dealership and had an excellent experience working with Darek Gniadek. He was professional, knowledgeable, and very easy to work with throughout the entire process. Darek took the time to understand what I was looking for and helped me find the right car without any pressure. He explained everything clearly, answered all my questions, and made the whole experience smooth and stress-free. I really appreciated his honesty and attention to detail. If you’re looking for a great salesperson who genuinely cares about helping customers, I highly recommend Darek Gniadek.
After visiting several different dealerships during my search, Mercedes-Benz of St. Charles was by far the smoothest and most enjoyable experience. I purchased a C300 and worked with Mike in sales along with Nik, the sales manager, and they were both incredibly professional, personable, and easy to work with — never pushy or transactional.
One thing I especially appreciated was how thoughtful and efficient the entire process was. Instead of having me sit around during the financing paperwork, they had Taylor, their product concierge, help me get everything set up in the car. Taylor was extremely knowledgeable and took the time ... Read More Google - May 11, 2026
Simple, clear and helpful.
EXPERIENCED TECHICIANS, PROFESSIONAL ADVISORS AND GREAT PRICES! OIL AND FILTER CHANGED WITHIN AN HOUR. SERVICE APPOINTMENT WAS SCHEDULED ON LINE. HARD TO USE THEIR SERVICE RESERVATION SYSTEM BUT YOU CAN ALWAYS CALL TOSCHEDULE.
As always, the staff are very efficient, explains all the procedures to be done on your car, in my case, scheduled maintenance. Also, they are very accommodating.
We had a great experience with our salesman Derek. He gave us very good advice and we got the truck we wanted!
Emmanuel is a great sales rep. We loved working with him
11/10 Highly recommend working with Joel! If you’re in the market you should definitely pay him a visit you won’t be disappointed!
The whole team was very nice to me. They treated me like a friend . You just don’t get that kind of respect from a dealer. Nice experience.
