Customer Testimonials

I recently picked up my new 2026 corolla cross and had a great experience with Ali. He is very knowledgeable, professional, and efficient. He made the process of buying a car seamless and answered all of my questions along the way. I am very pleased with the purchase and recommend Ali to anyone who is looking to buy a car

I bought a Toyota Tundra because I had always heard that Toyota stands for reliability. The truck is only two years old, yet bubbles and rust have already appeared on the roof. The main website says five-year warranty with unlimited mileage and says nothing about excluding external body rust, only this later claim that it covers corrosion from the inside only. That sounds completely absurd. Toyota brushed me off for weeks, promised callbacks that never came, and ultimately closed the case without even inspecting the vehicle. It feels like Korean or Chinese brands now treat customers better and have a ... Read More

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Google - Nov 12, 2026

I bought a Toyota Tundra because I had always heard that Toyota stands for reliability. The truck is only two years old, yet bubbles and rust have already appeared on the roof. The main website says five-year warranty with unlimited mileage and says nothing about excluding external body rust, only this later claim that it covers corrosion from the inside only. That sounds completely absurd. Toyota brushed me off for weeks, promised callbacks that never came, and ultimately closed the case without even inspecting the vehicle. It feels like Korean or Chinese brands now treat customers better and have a stronger reputation. It’s embarrassing for a brand that once set the standard for reliability and customer care. I’m deeply disappointed and cannot recommend it. Do you honestly not see how this vehicle is rusting? The photo clearly shows a small paint chip with rust spreading over a much larger area around it. That is exactly the problem you seem unwilling to acknowledge. I own two other vehicles. One of them is five years old and has approximately 20 similar rock chips, yet none of them have rust forming around them. My Toyota Tundra is only two years old, with approximately 10 chips on the hood and two on the roof, where corrosion is developing. This raises serious concerns about the quality of the materials and corrosion protection used during manufacturing. I believe Toyota’s quality has declined dramatically. If a manufacturer provides a corrosion warranty, it should also take responsibility for the quality of its products instead of automatically blaming the customer. A warranty should be a genuine commitment from the manufacturer, not just a promise on paper. What disappoints me most is not only the rust itself, but also the company’s attitude and unwillingness to even consider the possibility of a manufacturing defect. This is not how a brand that built its reputation on quality and reliability should treat its customers. I would like to point out that Toyota used to be the gold standard for quality and reliability. Today, a two-year-old truck already has several recalls, forcing owners to make repeated trips to the dealership. On top of that, serious engine problems in some 2022 models have required complete engine replacements. I don’t know where Toyota is heading, but certainly not in the right direction. If this continues, a brand once known for reliability could become one of the worst-rated in the industry.

My wife and I had a great experience at Schaumburg Toyota. Darek was patient, knowledgeable, and a pleasure to work with. The sales process was smooth, the team took in my trade-in at a decent valuation and treated me fairly. Darek gave me candid feedback and looked out for our best interest.

Bought my car and it’s already breaking down a yr from when I bought it. Don’t trust these people they will sell you a broken car no problem…

I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.

I had a great experience purchasing my car from Toyota! I came very nervous, scarred by the last car shopping experience 10 years ago buying different car brand. This time the whole process in the Schamburg Toyota dealership was different. The salesman Darek was friendly, professional, and very helpful. Everything went smoothly, quickly, and without any pressure. He made the whole car-buying experience easy and stress-free. I truly appreciate his honesty, patience, and excellent customer service. I highly recommend Darek to anyone looking to buy a car at Toyota!

I have Toyota Prius 2018 with 76k miles, the eug cooler got broken. I asked a diler about guarantee, and he said that it ended 3 months ago, but it had to be 8 years or 80k miles. I bought Toyota because I thought it was a reliable auto, but now I realized that Toyota isn’t better than brands for less money. Because on this mileage even the cheapest car is not supposed to have such problems.

I had an outstanding experience at Schaumburg Toyota, especially working with Ricky He is an excellent salesman—professional, knowledgeable, honest, and very helpful throughout the entire process. He went above and beyond to make sure everything went smoothly and made me feel comfortable with my purchase. If you’re looking for a great car-buying experience, I highly recommend asking for Ricky ,He’s truly one of the best! Thank you, Ricky , for your outstanding customer service! 👏🚗

My friend bought a brand-new Toyota in Schaumburg and only takes it to that dealership for service. After the last service, they noticed the two front inner fender liners had been removed and never put back on. They messaged the service department multiple times but never got a response. On top of that, they ran into other issues during the next visit. I was also thinking about buying a new Toyota soon. But after seeing these repeated problems, I feel like I need to reconsider my decision. Toyota is truly a well-established and respected brand. But this kind of negligence ... Read More

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Google - Nov 6, 2026

My friend bought a brand-new Toyota in Schaumburg and only takes it to that dealership for service. After the last service, they noticed the two front inner fender liners had been removed and never put back on. They messaged the service department multiple times but never got a response. On top of that, they ran into other issues during the next visit. I was also thinking about buying a new Toyota soon. But after seeing these repeated problems, I feel like I need to reconsider my decision. Toyota is truly a well-established and respected brand. But this kind of negligence and lack of communication seriously damages trust for buyers like us. No matter how good the cars are, if there’s no trust in the after-sales service, the brand’s reputation inevitably suffers.”

I am a Toyota owner myself, and I’m truly disappointed every time I hear about the problems my friend has experienced at Schaumburg Toyota. My friend purchased a brand new vehicle from Schaumburg Toyota at a high price and has had all the maintenance done there. Despite this, new problems keep coming up after every service. First, he discovered that the front inner fender liners were missing. He contacted the dealership multiple times but received no response. Later, he was asked to pay 970 dollars to replace those parts. During his most recent service, even something as simple as the ... Read More

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Google - Nov 6, 2026

I am a Toyota owner myself, and I’m truly disappointed every time I hear about the problems my friend has experienced at Schaumburg Toyota. My friend purchased a brand new vehicle from Schaumburg Toyota at a high price and has had all the maintenance done there. Despite this, new problems keep coming up after every service. First, he discovered that the front inner fender liners were missing. He contacted the dealership multiple times but received no response. Later, he was asked to pay 970 dollars to replace those parts. During his most recent service, even something as simple as the low tire pressure in both rear tires was not addressed. He tells me about these issues every time, and as a Toyota owner myself, I’m starting to worry about the maintenance of my own vehicle. If they can’t even handle something as simple as inflating tires, how can we trust that other maintenance work is done properly? People who trust Toyota and pay high prices for their vehicles deserve much better service than this. I believe Schaumburg Toyota needs to take greater responsibility for its customers and take these issues seriously. As a fellow Toyota owner, I am genuinely disappointed!”

Today I was extremely disappointed with Schaumburg Toyota for the second time. It’s only been 10 minutes since I picked up my car from service. I brought it in for an oil change and all necessary maintenance checks, yet the low tire pressure in both rear tires was not addressed. As you can clearly see in the attached photo, both rear tires still have low pressure after the service was completed. If something as simple as checking and inflating the tires isn’t done, how can I be sure the other maintenance services were actually performed? How can I trust ... Read More

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Google - Nov 6, 2026

Today I was extremely disappointed with Schaumburg Toyota for the second time. It’s only been 10 minutes since I picked up my car from service. I brought it in for an oil change and all necessary maintenance checks, yet the low tire pressure in both rear tires was not addressed. As you can clearly see in the attached photo, both rear tires still have low pressure after the service was completed. If something as simple as checking and inflating the tires isn’t done, how can I be sure the other maintenance services were actually performed? How can I trust the maintenance done so far or any future services? My trust in Schaumburg Toyota has been seriously damaged. This is truly a huge disappointment!”

Excelente service a very profesional Bobby , I strongly recommended for buy a new car Toyota.

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My salesman Bill was the best. Very patient and knowledgeable. I got more for my trade in than expected. Once the deal was done, Bill sat with me in my new Rav 4 and explained everything and set things up. Bill went above and beyond with cleaning the outside of the car personally down to the rims even though it was raining outside. I had the best experience and was done quickly. I’m so glad to be a Toyota girl again and very happy I bought it through Schaumburg Toyota. Highly recommend this dealer.

Positive overall experience from start to finish. Nice dealership, efficient process, got help right away. Al was great to work with, we told him we wanted a quick process and he listened. Was transparent throughout the deal. Broke a sweat to get the paperwork and car processed so we could be on our way and enjoy our new Sienna!! Glad we picked Schaumburg Toyota.

I had a great experience working with Krisly at Nissan

I had a great experience at Schaumburg Toyota! Darek helped me out and was so friendly and attentive throughout my visit. I really appreciated how easy he was to talk to and how well he took care of me. I’d definitely recommend this location, and if you go, ask for Darek!

I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy. Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More

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Google - Nov 4, 2026

I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy. Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back and forth for several months, until I was finally ready to move forward with my purchase in mid-June. At no point did I feel pressured or rushed, and I truly appreciated his patience and understanding throughout the entire experience. What stood out most was the level of service provided. I felt that the entire process felt like a genuine luxury experience, which is what I would expect from this Mercedes-Benz dealership. I recently had my vehicle serviced, and it continues to run great. The actual experience of the car within the last five months has been great and makes me feel even better about my decision. I would highly recommend Michael to anyone considering the purchase of a car at Mercedes-Benz of St. Charles. He is an excellent representative of the brand and sets a high standard for customer service. Although I live closer to the dealer in Naperville, I will continue to make the drive out to St. Charles.

I had been bringing my Toyota here for regular maintenance and had been satisfied with the service up until this experience. My 2023 Toyota had only around 33,000 miles and was just two months past its three-year warranty when the blind-spot indicator came loose behind the driver-side mirror glass. I scheduled an appointment and provided a detailed explanation of the issue in advance. After waiting an hour, I was quoted hundreds of dollars, with the possibility of additional costs, for a potential mirror replacement. What disappointed me most was that nobody had even removed the mirror glass to inspect the problem or ... Read More

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Google - Nov 3, 2026

I had been bringing my Toyota here for regular maintenance and had been satisfied with the service up until this experience. My 2023 Toyota had only around 33,000 miles and was just two months past its three-year warranty when the blind-spot indicator came loose behind the driver-side mirror glass. I scheduled an appointment and provided a detailed explanation of the issue in advance. After waiting an hour, I was quoted hundreds of dollars, with the possibility of additional costs, for a potential mirror replacement. What disappointed me most was that nobody had even removed the mirror glass to inspect the problem or determine whether a simpler repair was possible. I was perfectly willing to pay a reasonable amount for the repair. Instead, the dealership proposed an expensive replacement without first making an effort to investigate the issue. I also asked about Toyota goodwill assistance, but they declined and said they were unfamiliar with the process. In the end, I resolved the issue myself by removing the mirror glass and reattaching the indicator, at a fraction of the quoted cost. I wasn't expecting a free repair. I was expecting an honest assessment, a reasonable explanation of the available options, and an effort to help solve the problem rather than immediately recommending an expensive replacement. Unfortunately, this experience changed my perception of the dealership. It left me feeling that once the factory warranty expires, customer service takes a back seat to selling expensive repairs. As a returning customer, I don't want to dismiss the good service I've received here in the past. However, this experience was disappointing enough to change my overall opinion of the dealership. I sincerely hope my next experience will be more positive.

This first experience was terrific. Friendly, efficient, and courteous staff were welcoming everywhere - in the shop and the waiting room. The whole place was immaculate and easy to navigate. Work was done timely and much faster than I could have expected.

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Was going to be a lower rating because another tech sent me home last week without hearing me out about the error on the dash and how it's different than a scheduled maintenance alert. Took time from work and everything so that sucked. BUT Rafael is AWESOME. Super nice guy, VERY helpful, VERY knowledgeable, patient, and kind, all of that. Made up for the previous issue. Thank you SO much Rafael.

Beware, if you come in with a pre approval from a credit union, prepared to be treated poorly, sales manager when from happy to bitter, and was handing papers angrily.

From the greeting to listening to the issue they are solid. Keep that attitude going.

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Honestly I've never been more delighted to take my car to be serviced, which to me is shocking. The people at Schaumburg are very kind, transparent, and extremely helpful. Today I had a service member Sean Richmond, and from the get go he outlined what services I would be needing, what could wait til later, and what deals they had that could lower my cost for what was needed. He told me how long the service would take and nailed his own time estimate. I was out of there fairly quickly and a lot happier about not having unnecessary ... Read More

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Google - Oct 30, 2026

Honestly I've never been more delighted to take my car to be serviced, which to me is shocking. The people at Schaumburg are very kind, transparent, and extremely helpful. Today I had a service member Sean Richmond, and from the get go he outlined what services I would be needing, what could wait til later, and what deals they had that could lower my cost for what was needed. He told me how long the service would take and nailed his own time estimate. I was out of there fairly quickly and a lot happier about not having unnecessary repairs required. Sean is just one of the great people there that I worked with over the past 3 years. I used to buy my cars and service my cars at another local dealership but I always felt they were looking for ways to charge me more money at every turn. Ever since I bought my 2023 Highlander from Schaumburg ToyotaI've been going to them consistently for service and I'm routinely impressed by the work and quality of customer service. Highly recommend!!

If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!

Rodel is amazing did everything we asked above and beyond service

Exceptional Experience — Worth The Flight From Las Vegas! I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile. I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine! The Entire Team Made ... Read More

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Google - Oct 29, 2026

Exceptional Experience — Worth The Flight From Las Vegas! I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile. I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine! The Entire Team Made The Trip Smooth And Completely Headache-Free: Mike In Sales Was Top-Notch, Attentive, And Made Sure Every Detail Was Lined Up Before I Landed. Taylor On The Service Side Provided Spectacular Support To Ensure The Van Was Prepped And Ready For The Long Road Trip Back. The General Manager Was Personally Involved To Ensure The Entire Process Ran Seamlessly. The Finance Department Handled The Paperwork Swiftly, Professionally, And Without Any Hassle. Buying A Vehicle Out Of State Can Sometimes Be Stressful, But This Team Proved How Seamless It Should Always Be. I Highly Recommend Mercedes-Benz Of St. Charles To Anyone Looking For A Luxury Vehicle Or Commercial Van, Whether You Live Right Down The Street Or Are Flying Across The Country. Thank You All For An Outstanding Experience! Alex Fornet Customer Service Issue

oil changes here love it here they inspect everything

This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car. We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day. To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More

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Google - Oct 27, 2026

This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car. We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day. To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted it, I would have to pay an additional $500 fee just to keep them from selling it to someone else. How does that make any sense? We had already agreed on a price, they had received the check, and they knew I was coming to pick up the vehicle that same day. Yet, they still put me in this situation at the last minute. This entire experience was unacceptable. Their lack of professionalism, honesty, and respect for their customers is unbelievable. It felt like they were more interested in making extra money than honoring the agreement they had already made. I would not recommend this dealership to anyone. If you are considering purchasing a vehicle from them, be careful and make sure you have everything documented in writing. Absolutely the worst dealership experience I have ever had. Before I forget- the team member was Adam.

I've purchased two vehicles at Schaumburg Toyota now, working with Al Hadz. Al has been great. Very on top of the process, easy to talk to, and willing to accommodate my questions and requests. I'm a fairly picky "car guy" sort, so it's nice to find someone who can meet me at my level and work through details that are important to me. Thanks again, Al.

We bought the car from Ali Savoji. Great person to deal with it and very very easy to work with him. Please look for him when you buys your next car.

Everyone was very nice! Our salesman, Al Hadz, is a warm hearted music lover who told us many times that he was glad to be our salesman, and never pressured us. Schaumburg Toyota was the only dealer in a 100 mile vicinity who had a Camry with the options we wanted. We drive 55 minutes to get there, and it was worth it. We love Schaumburg Toyota!

Cameron was our salesman and did an amazing job from start to finish! I called to get most of the financing out of the way as we didn't have time to sit for hours. He got everything ready, we went and test drove the car and bought it. Very simple and smooth process, absolutely no stress! He was very knowledgeable and has been with the Schaumburg location for 10+ years and you can tell he loves his job. Thank you for everything Cameron, we will be back to see you soon when our son starts driving and needs a car!

I worked with Cameron Ungaro when I purchased my Camry. Cameron was easy to work with, filled out the paperwork efficiently, and was clear in all explanations. There was not any pushing of unwanted features. Would recommend.

I had a great experience at Toyota! I originally came in looking for a Camry SE, but Beknazar helped me find the perfect XLE that fit all my needs and preferences. He was very patient and helpful, and it honestly felt like he was choosing a car for himself. I’m really happy with my purchase and truly appreciate his help. Highly recommend asking for Beknazar!

We had a very good experience at Schaumburg Toyota. We had tried another Toyota dealership closer to our home and we’re really turned off by the hard sales sort of program they run there. Bobby was very well informed, helpful and did not push at all.

Friendly, knowledgeable and efficient staff!

Worst experience with customer service ever. I’ve called multiple times and every time I’d get hung up on or transferred to get hung up on. This Toyota dealership is absolutely garbage they over charge and they don’t know how to respond to anything. You’re better off watching a YouTube video to figure your things out because the people working here don’t know jack. You definitely should hire new customer service reps or teach them how to actually do their job. Don’t go to this location if you need help stay clear out of site.

Darek & Tom were great to work with! We did our homework, knew what we wanted and they helped us with the rest! Thank you both for everything! We are beyond thrilled with our new car!

Horrible service after 3pm. Over the last 2 months I have repeatedly called to get a price for services need. Everytime they transfer me to the service department and it will ring for 3 min then hangs up. Call back and the same thing happens, after 4 or 5 phone calls they just stop answering all together.

Recently bought my first car from Schaumburg Toyota. Ali Savoji made the process seamless and enjoyable, would highly recommend his help. He went above and beyond.

Salesperson was unpleasant and seemed immediately disinterested in speaking with us. Left within 5 minutes of entering. We didn’t even bother test driving as she appeared annoyed that we answered “yes” when she asked “you didn’t want to test drive one today, right?” Just a very odd car dealership experience. I’m hesitant to insinuate anything untoward but I think most same-sex couples know that particular unfriendly “energy” directed toward us sometimes, and we just really felt that vibe during this experience.

Saw a beautiful used BMW Z4 online in the St Charles, IL. I live in Florida and work in NY, so there was no convenient way to test drive or check out the car. Mike Batio the salesperson did a full walk around video, gave me has honest assessment of the vehicle, and gave me confidence this was a great car (and it is!). He handled the deposit and payment easily and effortlessly. Great sales guy, and excellent dealership experience. Highly recommend!

Excellent communication across the board! Very warm and welcoming crew every time I come in. Smooth easy process from start to finish.

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I came into Schaumburg Toyota looking for a Tacoma and the salesman Bobby was extremely helpful he got me in the truck right away for a test drive, he was a really helpful guy with helping me get the truck at a lower price and at a extremely good APR, he was overall a great salesman and and just a really chill guy if your looking for a Toyota I would ask for Bobby he had all the right answers and put in a lot of work to get me a really good price on the Tacoma 10/10 experience with with ... Read More

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Google - Oct 14, 2026

I came into Schaumburg Toyota looking for a Tacoma and the salesman Bobby was extremely helpful he got me in the truck right away for a test drive, he was a really helpful guy with helping me get the truck at a lower price and at a extremely good APR, he was overall a great salesman and and just a really chill guy if your looking for a Toyota I would ask for Bobby he had all the right answers and put in a lot of work to get me a really good price on the Tacoma 10/10 experience with with the salesman

Ali S. was fantastic to deal with from start to finish! My sister needed a new car and wanted some assistance in her search as she has a very busy schedule. I was fortunate to call when I did, had a deal worked out with Ali within minutes of calling in, put a deposit to hold the car until this morning, everything was ready to go when we arrived. Sent us out on a test drive, my sister loved the car and was ready to make it hers. Not one thing changed from what we talked about on the phone. ... Read More

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Google - Oct 14, 2026

Ali S. was fantastic to deal with from start to finish! My sister needed a new car and wanted some assistance in her search as she has a very busy schedule. I was fortunate to call when I did, had a deal worked out with Ali within minutes of calling in, put a deposit to hold the car until this morning, everything was ready to go when we arrived. Sent us out on a test drive, my sister loved the car and was ready to make it hers. Not one thing changed from what we talked about on the phone. He had us in the finance office shortly after with Max, who was also fantastic to work with. I would highly recommend going to see Ali if you are in the market for a new Toyota! Thank you to Ali S. and Max for making the car buying process simple and straightforward for my family!

Hands down, best dealership around. Jonathan Evensen is the reason we have purchased many vehicles over the past 25 years. He never fail to find and offer us the best vehicles for our budget and needs. *We just purchased another, (to accommodate 2 growing grandchildren), 😊 and once again had a 5-star-plus experience!! Thank you!!

From: Mrs. and Mr. Ball, South Elgin, IL October 10, 2026 2026 Mercedes-Benz GLC 300 4Matic SD Best purchase I've made in years. Our experience at Mercedes-Benz of Saint Charles was seamless from start to finish. Sales Specialist: Michael Batio was knowledgeable and completely zero-pressure. His trade-in appraisal was fair and transparent, and the delivery walkthrough covered every feature without ever feeling like a sales pitch. A few days later, the ride quality, cabin comfort, and fuel economy have exceeded our expectations; this vehicle feels like a step above anything else in its class. Mike knows his product and treats every customer like ... Read More

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Google - Oct 13, 2026

From: Mrs. and Mr. Ball, South Elgin, IL October 10, 2026 2026 Mercedes-Benz GLC 300 4Matic SD Best purchase I've made in years. Our experience at Mercedes-Benz of Saint Charles was seamless from start to finish. Sales Specialist: Michael Batio was knowledgeable and completely zero-pressure. His trade-in appraisal was fair and transparent, and the delivery walkthrough covered every feature without ever feeling like a sales pitch. A few days later, the ride quality, cabin comfort, and fuel economy have exceeded our expectations; this vehicle feels like a step above anything else in its class. Mike knows his product and treats every customer like a VIP, and my husband and I were impressed by the respect we were shown at every step. Product Concierge: Taylor Rogers deserves special recognition. With twelve years of experience, he has a real gift for teaching new owners how their vehicle works. He is knowledgeable, personable, and makes you feel completely comfortable. If your dealership doesn't have someone like Taylor, come to Saint Charles for the VIP treatment from the moment you walk through the door. Finance Director: Gregg Gentile had every document ready, and our purchase took about 15 to 20 minutes to finalize. Amazing team, amazing product. We are repeat customers and would absolutely recommend them.

Schaumburg Toyota is, without a doubt, one of the most unprofessional and poorly managed dealerships I have ever encountered. The way this dealership operates is absolutely unacceptable. Whether you’re planning to buy a vehicle or bring your car in for service, I strongly recommend staying as far away from this place as possible. The overall attitude toward customers, the lack of professionalism, and the way they handle business are simply outrageous. Both the sales and service departments leave an extremely negative impression. A dealership representing a brand like Toyota should maintain a much higher standard of customer service. Unfortunately, ... Read More

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Google - Oct 13, 2026

Schaumburg Toyota is, without a doubt, one of the most unprofessional and poorly managed dealerships I have ever encountered. The way this dealership operates is absolutely unacceptable. Whether you’re planning to buy a vehicle or bring your car in for service, I strongly recommend staying as far away from this place as possible. The overall attitude toward customers, the lack of professionalism, and the way they handle business are simply outrageous. Both the sales and service departments leave an extremely negative impression. A dealership representing a brand like Toyota should maintain a much higher standard of customer service. Unfortunately, Schaumburg Toyota falls far short of those expectations. My recommendation: DO NOT BUY A CAR HERE. DO NOT SERVICE YOUR CAR HERE. Save yourself the frustration, wasted time, and disappointment. There are plenty of other Toyota dealerships that deserve your business. If I could give zero stars, I would.

Niko was a great help Highly recommended.

We had a great experience from beginning to end at Schaumburg Toyota. We will be back and highly this dealership.

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Great salesperson that was very helpful with my new vehicle purchase. Highly recommend anyone to checkout Schaumburg Toyota.

In the market for a new vehicle so we stopped in here to do some research. Breon was really helpful and was able to answer all of our questions and concerns. Positive experience overall

I had been shopping for a little over a month until I walked into Schaumburg Toyota. I found a car I wanted and came in to check it out. Bobby was super helpful and was able to get me an amazing trade in for my previous car. The out the door price was extremely competitive in comparison to the 5 other dealerships I have visited in the Chicagoland area in the last 5weeks. Bobby and the rest of the team at Schaumburg Toyota made the usual stressful car buying experience super smooth and I am extremely happy with my purchase.

Lee, Jerry, and Mike at Schaumburg Toyota were excellent. The team was very knowledgeable on the vehicles. They were all very helpful in the process of buying our new car. We are very grateful for them and would buy again from them in the future.

I had an excellent experience working with Cameron for the purchase of my RAV4. We waited for a specific model and color. Cameron was very communicative and professional. He made the experience easy and low stress.

ADRIAN WAS VERY ACCOMMODATING AND MADE THE ENTIRE PROCESS VERY FRIENDLY AND TROUBLE FREE

Shiraz was EXCELLENT!!! The best salesman i have ever dealt with when buying a car. He really went above and beyond for me. From the beginning all the way to the end. Every one at Schaumburg Toyota seemed very friendly, but Shiraz is your man to go to. He made buying a car an easy / no pressure experience. I got a great car for a great price. Thanks Shiraz!

We had an excellent experience at Schaumburg Toyota. A few days ago, Zaneta Cirbulenaite guided us through the purchase process with clarity, patience, and true professionalism. She made everything easy and transparent while helping us purchase our 2026 Toyota RAV4 SE Hybrid. We also received the best prices and top dollar for our trade, which made the entire experience even better. Truly great service and highly recommended.

Very open and wide dealership. It appeared top- scale and there was plenty of room. The desks for the salesmen/leasing agents was perfect. Myself and guest weree saitsfied by the layout as well as all of its amenities- as well waiting room in a separate space I believe for the Servicing Department. Super!

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(Translated by Google) Joel Meza helped me a lot, I'm very happy with my trade-in. (Original) Joel Meza me ayudo mucho, muy feliz con mi trade in,

I purchased a 2026 Toyota Camry, and I couldn't be happier with the entire experience. Derek Gniadek was my salesperson, and his customer service and product knowledge were truly exceptional. He took the time to walk me through all the features of the Camry. He was honest, friendly, and focused on finding the right fit for me. What impressed me most is that the care didn't end when I drove off the lot. About eight months later, I reached out to Darek with questions about parts and maintenance, and once again he worked his magic. He went above and ... Read More

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Google - Sep 30, 2026

I purchased a 2026 Toyota Camry, and I couldn't be happier with the entire experience. Derek Gniadek was my salesperson, and his customer service and product knowledge were truly exceptional. He took the time to walk me through all the features of the Camry. He was honest, friendly, and focused on finding the right fit for me. What impressed me most is that the care didn't end when I drove off the lot. About eight months later, I reached out to Darek with questions about parts and maintenance, and once again he worked his magic. He went above and beyond to make sure I had the right information. His attention to detail and willingness to help long after the sale is something you rarely see these days.

Great people and excellent service — exactly what you expect from Mercedes-Benz. The service department is fast, professional, and very helpful. A big thank you to Kyle D. Robledo for the excellent service and great experience. Highly recommended!

We want to to thank Nora Diaz for making our buying experience a great one!

I don't recommend this place for car service!!!

If and when you go to Schaumburg Toyota to purchase a vehicle, I highly recommend that you ask for Nora Diaz. We have purchased a few vehicles from Nora and she has always gotten us top dollar for our trade ins. She very friendly, helpful and professional. Nora always treats us with respect and kindness. She’s not hard to find either, just look for the prettiest sales people with the beautiful smile 😁

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This dealership was awesome. Jerry was such a help and made the whole process easy. Jerry made me feel welcomed and did everything he could to help me out. He is a great employee. I would buy another car from him down the road.

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I am always satisfied with my vehicle service at the dealership,Patrick is very professional and attends to your needs.

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Was disappointed with the diagnosis of a front wheel bearing after an impact. We had tires replaced due to a curb strike. They said it was "good" but after I picked up the RAV4, I hear a wheel bearing noise. Instead of bringing it back to the dealership I diagnosed it myself and replaced it. It's really disappointing when the customer is better at diagnosis then the dealership.

one word: RUN! I thought going to a Toyota dealership I would get a reliable car, instead Toyota Schaumburg sold me a SUV with frame damage and refuses to take accountability despite a 3rd party forensic inspector documenting the preexisting frame damage. Please chose another dealership so you’re not out thousand like I am. EDIT after their reply: dodging accountability, expected! the purchase timeline has no relevance. Severely aged rust on the buckled frame, no previous accidents while I owned the vehicle, and clear evidence of replaced parts in the effected area clearly point to preexisting damage. My review ... Read More

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Google - Sep 14, 2026

one word: RUN! I thought going to a Toyota dealership I would get a reliable car, instead Toyota Schaumburg sold me a SUV with frame damage and refuses to take accountability despite a 3rd party forensic inspector documenting the preexisting frame damage. Please chose another dealership so you’re not out thousand like I am. EDIT after their reply: dodging accountability, expected! the purchase timeline has no relevance. Severely aged rust on the buckled frame, no previous accidents while I owned the vehicle, and clear evidence of replaced parts in the effected area clearly point to preexisting damage. My review and experience stands.

Honest Review – Very Disappointing Customer Service My experience at this Toyota dealership was honestly very disappointing, especially when it came to the sales experience. The salesperson, Eemanul, was very poor at explaining the car, the pricing, and the overall buying process. In my opinion, he needs better sales and customer-service training. I asked if they could provide me with a good price, and his response was basically, “If you don’t take it, someone else will.” I understand that dealerships need to sell cars, but this is not the way to speak to a customer. Just because a customer is ... Read More

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Google - Sep 9, 2026

Honest Review – Very Disappointing Customer Service My experience at this Toyota dealership was honestly very disappointing, especially when it came to the sales experience. The salesperson, Eemanul, was very poor at explaining the car, the pricing, and the overall buying process. In my opinion, he needs better sales and customer-service training. I asked if they could provide me with a good price, and his response was basically, “If you don’t take it, someone else will.” I understand that dealerships need to sell cars, but this is not the way to speak to a customer. Just because a customer is speaking politely and calmly does not mean the salesperson should respond rudely or disrespectfully. A little patience, professionalism, and respect can make a huge difference. I also noticed that the front-desk staff were not very welcoming, and I did not even see a smile or friendly interaction with customers. That made me wonder if this was just my experience, so I checked the reviews—and unfortunately, I noticed several similar complaints about the customer service. What made the difference for me was that I drove about 15 minutes to Elgin Toyota, and the experience there was completely different. The staff were friendly, welcoming, and professional. As soon as I asked about the car, they immediately helped me and took me for a test drive without making me feel pressured or uncomfortable. So, if you’re looking for a Toyota and want good customer service, respectful communication, and a comfortable buying experience, I would personally recommend checking out Elgin Toyota instead. The car itself may be good, but customer service matters just as much as the vehicle. I hope this dealership takes this feedback seriously and provides better training to its sales and front-desk staff.

Had my new car serviced here for the second time and it will definitely be my last. For both the visits, I was in and out in under 30 minutes. This makes me seriously doubt if they are even checking the car. I told the advisor about a couple of issues, which he completely dismissed, though he said he would take a look, but he never came back to update me about the issues I explained to him. The service cashier just handed me the receipt, keys and said goodbye. I wasn’t greeted both the times I went there. It ... Read More

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Google - Sep 3, 2026

Had my new car serviced here for the second time and it will definitely be my last. For both the visits, I was in and out in under 30 minutes. This makes me seriously doubt if they are even checking the car. I told the advisor about a couple of issues, which he completely dismissed, though he said he would take a look, but he never came back to update me about the issues I explained to him. The service cashier just handed me the receipt, keys and said goodbye. I wasn’t greeted both the times I went there. It feels like they probably would care if the car is out of warranty. I will not get my car serviced here in the future.

Purchased the vehicle we wanted for the price we expected to pay. The car was ordered and delivered in a timely fashion.

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Bought a suv from them that had to go back in for some repairs that weren't done prior to purchase. After a few weeks of my car being there I called only to be told that my car was picked up by me a week prior I was freaking out because I never picked up my car so they transfered me to a manager and I left a message but was never called back. I called back a bit later and spoke to someone else who confirmed my car was still there getting worked on. The salesman acted like ... Read More

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Google - Aug 25, 2026

Bought a suv from them that had to go back in for some repairs that weren't done prior to purchase. After a few weeks of my car being there I called only to be told that my car was picked up by me a week prior I was freaking out because I never picked up my car so they transfered me to a manager and I left a message but was never called back. I called back a bit later and spoke to someone else who confirmed my car was still there getting worked on. The salesman acted like they were doing me a favor fixing all the issues that were promised when the car was purchased

Always get great service from Schaumburg Toyota due to Jim Christensen and Randy. Thank you, Sandra G.

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I felt like they didn't even want to do business. Asked for cars twice for availability and or test drive and they wouldn't even get out of their seats. I suspect they either a) can be bothered to update their website or b) listing fake inventory. I showed up because I was notified when my car of interested arrived in stock with stock# and vin#. If you want to feel respected as a buyer, I suggest looking elsewhere.

Courteous, prompt, professional, nice facilities, quick service. Always enjoy seeing Jerry, my salesman from when I bought my first Toyota in 2002.

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Whoever answers the phone is very rude and made me go to another dealership I am a serious buyer just asked a question about a 4runner 2026 and the boy who answered was very unprofessional

Extremely disappointed with the service department. I have brought my brand-new car here 3 times for the exact same issue, only to have it returned to me every single time unfixed. On my third visit, they simply told me they couldn’t fix it. It is unacceptable for an official dealership to abandon support on a brand-new vehicle under warranty. Save your time and take your car to a service department that actually knows what they are doing.

Extremely disappointing experience I reserved a 2026 Camry LE after the salesperson told me they had requested Toyota to change the interior from gray to black. I paid a deposit and waited more than a month, passing on other opportunities because Camry inventory was limited. Before proceeding with my lender, I specifically asked again: “Are you sure the interior is black?” The salesperson replied: “100% Sure it is black interior.” The car finally arrived—with a gray interior. They offered me a loaner while waiting for another car, but the issue is no longer just the interior color. It is trust. If ... Read More

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Google - Aug 13, 2026

Extremely disappointing experience I reserved a 2026 Camry LE after the salesperson told me they had requested Toyota to change the interior from gray to black. I paid a deposit and waited more than a month, passing on other opportunities because Camry inventory was limited. Before proceeding with my lender, I specifically asked again: “Are you sure the interior is black?” The salesperson replied: “100% Sure it is black interior.” The car finally arrived—with a gray interior. They offered me a loaner while waiting for another car, but the issue is no longer just the interior color. It is trust. If they weren’t sure, they should have said so instead of giving me a 100% guarantee. I have the text messages documenting everything. After waiting more than a month based on their assurances, I cannot recommend Schaumburg Toyota.

I have been calling for the past 3 days trying to get a tune up and customer service and the service department does not call me back or pick up the phone. Never had a dealership not try to provide service

STAR — Extremely Disappointing Experience I went to Schaumburg Toyota on Friday fully intending to buy a car. I was initially looking at a new vehicle but decided to consider a used one instead. Unfortunately, my experience with the salesman, Rodriguez, was enough to make me walk out. From the beginning, I felt I was being misled about the warranty and maintenance coverage on the used vehicle. I had a picture from Arlington Toyota in Palatine clearly showing that 2 years of complimentary maintenance was included. When I showed it to Rodriguez, he told me that it was NOT included with the ... Read More

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Google - Aug 9, 2026

STAR — Extremely Disappointing Experience I went to Schaumburg Toyota on Friday fully intending to buy a car. I was initially looking at a new vehicle but decided to consider a used one instead. Unfortunately, my experience with the salesman, Rodriguez, was enough to make me walk out. From the beginning, I felt I was being misled about the warranty and maintenance coverage on the used vehicle. I had a picture from Arlington Toyota in Palatine clearly showing that 2 years of complimentary maintenance was included. When I showed it to Rodriguez, he told me that it was NOT included with the vehicle. Then, after seeing the documentation, his story suddenly changed and he said he could “work it in.” That was the moment I lost all trust. I stood up and walked out. Why lie to a customer in the first place? If something is included, say it's included. If it isn't, explain why. Don't tell a customer one thing and then change the story when they produce proof. Buying a car is a major financial decision, and I expect honesty and transparency—not games or sales tactics. I immediately went back to Arlington Toyota in Palatine, where I was treated with honesty, respect, and professionalism. I ended up purchasing a wonderful car there. Schaumburg Toyota didn't lose my business because of price. They lost it because I couldn't trust the salesperson. I would strongly recommend doing your homework, getting everything in writing, and paying very close attention to what you're being told before doing business here

Walked in they spoke, but after that, no more questions or service, went to chatting with co•worker. While looking at different trucks BY MYSELF ended up h theaving conversation with someone else that was the look to buy. WOW 😳, will I comeback, doubt it. WouId I recommend it, doubt it.

Unscheduled visit. On a Saturday. Check out everything i wanted done. Advised me of other things that needed attention as well.

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Thank you for very reliable and professional service Also for very kind people Special thanks for D Gniadek Great job . We will be recommend to all Thank you one more time.

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I will give you my honest opinion the lady at the front desk gray hair don’t know her name (she’s not even wearing a name tag or anything) is mean as soon as you walk in she doesn’t even smile and give you the feeling of you making her uncomfortable, she’s not welcoming at all and has a hard time getting to figure out why you’re there she was just there eating snacks and mean mugging the people arriving my first impression was bad if they can improve on that part then I’ll give ... Read More

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Google - Jul 31, 2026

I will give you my honest opinion the lady at the front desk gray hair don’t know her name (she’s not even wearing a name tag or anything) is mean as soon as you walk in she doesn’t even smile and give you the feeling of you making her uncomfortable, she’s not welcoming at all and has a hard time getting to figure out why you’re there she was just there eating snacks and mean mugging the people arriving my first impression was bad if they can improve on that part then I’ll give them 5 stars.

I asked for part, EFI cleaner tank additive. The part service man said I need to a box of the additive, maybe 12, at a time, not one by one. So I just gave up. And the website said it had. But when I visited the parts department, it is not there. It is just a fake advertisement. So I wasted my gas and mileage. And I had to ring the bell a couple of times again, because the part service man was not visible at all for a while. And he showed up after I rang quite several times again. ... Read More

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Google - Jul 31, 2026

I asked for part, EFI cleaner tank additive. The part service man said I need to a box of the additive, maybe 12, at a time, not one by one. So I just gave up. And the website said it had. But when I visited the parts department, it is not there. It is just a fake advertisement. So I wasted my gas and mileage. And I had to ring the bell a couple of times again, because the part service man was not visible at all for a while. And he showed up after I rang quite several times again. I do not understand why the website put the part even if the site does not have the part. I could not understand. Maybe that is the way they work, I think. Just here or everywhere? I am not sure.

Very good place, lots of service techs, busy working, Beautiful facility. Very nice women at the front desk at the door. If it wasn't for her warm personality i might not have come in.

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I wish if i could rate 0. Omg such a lazy people working with zero interest in business. I understand that all the Rav 4s are getting sold without any effort but that doesn’t mean you will attend customers with no interest. Such a wastage of time and whoever the front desk lady was dealing as a salesperson had zero knowledge and negative in customer dealing.

I had a very frustrating experience here for a simple oil change. When I arrived through the garage doors for my service appointment, I waited close to 10 minutes before anyone helped me. It only got worse. I ended up waiting in the lobby for 2.5 hours. No one told me my car was done, so I eventually went outside to look for it myself and saw it sitting there. When I asked the service advisor if it was ready, he said yes and claimed he had called me twice. This was a lie. I was in the lobby the entire time ... Read More

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Google - Jul 16, 2026

I had a very frustrating experience here for a simple oil change. When I arrived through the garage doors for my service appointment, I waited close to 10 minutes before anyone helped me. It only got worse. I ended up waiting in the lobby for 2.5 hours. No one told me my car was done, so I eventually went outside to look for it myself and saw it sitting there. When I asked the service advisor if it was ready, he said yes and claimed he had called me twice. This was a lie. I was in the lobby the entire time with perfect cell service receiving other calls and texts, but nothing from them. I checked the receipt and it had my correct phone number on it. I wasted an hour and a half sitting in the waiting room unnecessarily because the advisor either dialed wrong or didn't bother to check. Very poor communication and zero accountability.

We purchased a new 2026 Toyota RAV4 Limited from Schaumburg Toyota and took delivery on June 27, 2026. At the time of purchase, the all-weather floor mats, cargo mat, and door edge cup package had not been ordered with the vehicle, so we purchased those accessories separately on June 27. We were given two different appointments to bring the vehicle in for installation, but both were canceled by the dealership at the last minute. Since then, nearly three weeks have passed with no effort by the dealership to reschedule or complete the installation. We have made approximately 10–12 phone calls to both the service department ... Read More

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Google - Jul 14, 2026

We purchased a new 2026 Toyota RAV4 Limited from Schaumburg Toyota and took delivery on June 27, 2026. At the time of purchase, the all-weather floor mats, cargo mat, and door edge cup package had not been ordered with the vehicle, so we purchased those accessories separately on June 27. We were given two different appointments to bring the vehicle in for installation, but both were canceled by the dealership at the last minute. Since then, nearly three weeks have passed with no effort by the dealership to reschedule or complete the installation. We have made approximately 10–12 phone calls to both the service department and the General Manager in an attempt to resolve the issue, but we have not received the follow-up or customer service we expected after purchasing a new vehicle. Our buying experience started out well, but the lack of communication and post-sale support has been very disappointing. Based on our experience, we cannot recommend purchasing from this dealership.

They flat out did not want to help me because it was too much work administratively. Pasting my review from Yelp/DealerRater.com because they don't deserve more of my time, but I DO want to warn others of this total lack of service/care/consideration. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took ... Read More

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Google - Jul 5, 2026

They flat out did not want to help me because it was too much work administratively. Pasting my review from Yelp/DealerRater.com because they don't deserve more of my time, but I DO want to warn others of this total lack of service/care/consideration. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even covered" which should be up to the customer to decide honestly. I assured him I would be in town long enough and he just refused and said I should take it back to the original dealer, which was at no point what I'd expect when I just paid so much money for a new, albeit used, car under warranty. He also mentioned it's not a critical item so it's fine to just keep using the car. This is an infuriating experience I've never been so baffled. Just because dealing with your corporate warranty department is a headache, does not give you the right to deny service when I am under said warranty. Horrible impression. Further, when customer care reached out saying I missed my appointment ( I didn't) I explained the situation again, hoping anyone would care enough to make it right without me chasing them down. Unfortunately not, the nice gal who replied to my email said she was passing the info along to Mike Krueger so he can personally follow up. Surprise, complete silence. Terrible experience over all, unfortunately looks like this is a trend in the area so still on the hunt for a service department that won't be so lazy or dismissive.

They flat out did not want to help me because it was too much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even ... Read More

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DealerRater - Jul 5, 2026

They flat out did not want to help me because it was too much work administratively. Rafael Sanchez reluctantly approached and tried to understand by issue of the front camera not functioning as expected. I only recently had purchased my 2023 4Runner used with Toyota Certified Warranty- I was assured this would be something covered so I wasn't worried. However, because I was from out of state, Rafael took that context to deny me any assistance. He claimed it would be "a lot of phone calls and probably take a long time to get parts if it's even covered" which should be up to the customer to decide honestly. I assured him I would be in town long enough and he just refused and said I should take it back to the original dealer, which was at no point what I'd expect when I just paid so much money for a new, albeit used, car under warranty. He also mentioned it's not a critical item so it's fine to just keep using the car. This is an infuriating experience I've never been so baffled. Just because dealing with your corporate warranty department is a headache, does not give you the right to deny service when I am under said warranty. Horrible impression. Further, when customer care reached out saying I missed my appointment ( I didn't) I explained the situation again, hoping anyone would care enough to make it right without me chasing them down. Unfortunately not, the nice gal who replied to my email said she was passing the info along to Mike Krueger so he can personally follow up. Surprise, complete silence. Terrible experience over all, unfortunately looks like this is a trend in the area so still on the hunt for a service department that won't be so lazy or dismissive.

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They are very professional and accommodating and concern of the customer! I am very pleased with their service. That’s why I continue going to Schaumburg Toyota, Illinois.

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